Terms and Conditions for Domestic Refuse Collection Services

General

This Agreement contains the Terms and Conditions that apply to your purchase from Dungarvan Recycling Company (DRC), of products and services provided to you, the customer. By accepting delivery of products and/or services the Customer agrees to be bound by and accept these conditions. No variation in these terms and conditions shall form part of any contract unless specifically accepted by DRC in writing. We are committed to operating our services in line with these conditions and in line with our Customer Charter which is available at http://www.dungarvanrecycling.ie/CustomerCharterDRC.jpg

 

Payment

DRC may for operational or legislative reasons change its billing method and frequency. Any changes will be communicated in a timely manner. We reserve the right to issue bills in a paperless format and we may impose an administration charge for the issue of a paper bill.

If the chosen method of payment is by direct debit, you are responsible for ensuring that the bank account given is a current account which can accept direct debits.

Annual Service Charge – The Customer will be notified by DRC whether a service charge applies in respect of the Service and the amount of that annual service charge. Payment of the service charge will be made in advance by the Customer and the Customer will be notified by letter, text or e-mail, of any renewal / payment date at least one month prior to the payment being due, along with any change to the rates being charged by DRC for the Service.

Payment of the service charge for all Pay by Weight Customers must be paid on the due date. Failure to pay this will result in non-collection of your bins.

Our service charge covers back office, staffing and transport costs associated with kerbside collection. This service fee ensures that a collection truck passes your home on a weekly basis to check if bins are out for collection.

Customers acknowledge and accept that DRC provides a prepaid service and to ensure collection must have sufficient credit on their account 24 hours prior to their scheduled collection.

DRC reserves the right to change prices in the event of government levies, VAT increases, increase of fuel costs or other unexpected increase in operational costs.

Where the customer includes hazardous waste or any non-conforming waste for disposal, DRC may include additional charges on the invoice of the customer which will require immediate payment. If contamination of the bin continues with non-conforming waste DRC reserves the right to terminate the service. Please see website for full list of acceptable wastes for all DRC bins.

DRC provides the following services for payment:  Direct debit, pay on-line, Payment in Office, An Post, and call direct service through our customer service department. DRC reserves the right to withdraw any of these services without prior notice to the customer.

Provision of Services

DRC shall not be liable for any loss or damage whatever due to its failure to deliver the Services promptly or at all.

Only materials as described on the company website or company literature or may be placed in the bins provided.

Please ensure only clean, recyclable material is placed in the recyclable bin that the material is loose (not in bags). If your bin is contaminated with rubbish or dirty recyclables the company reserves the right not to collect your bin until such contamination is removed. If contamination continues DRC reserves the right to terminate the service.

DRC may modify or suspend the service wholly or partially, with or without notice, if such action is deemed necessary by the company (e.g. Health & Safety, Security or other valid reasons) or if the company is requested by an authorised authority. DRC will not be liable for any loss or damage caused by such suspension.

The company will only service wheelie bins that are presented on the kerbside. Due to manufacturer restrictions relating to the capabilities of our lifting equipment and our general concern for the health and safety of our employees, DRC reserve the right to take appropriate action in the event of a bin being over-loaded. DRC reserves the right to refuse collection of the overweight bin. In the event of your bin being refused due to excessive weights, you will be contacted by a DRC representative.

The late presentation of a wheelie bin will not be serviced until the next scheduled collection date for that given waste type. In some cases, we may be able to offer a call-back service at a charge of €15 per collection.

Under current legislation when you present your bin for collection the bin must be closed and not overloaded. You are not permitted to leave any waste material next to or on top of your bin for collection.

DRC will not take responsibility for any damage caused by bins in general and in addition during adverse weather conditions and in particular during high winds.

Please ensure that you are using the correct bins that have being assigned to your account. DRC will not take responsibility for bins being mixed up or swapped with neighbours. All bins are labelled with customer address and account number, when delivered.

If your collection day needs to be changed due to unforeseen circumstances, customers will be notified via text.

Bin Ownership

The customer accepts and agrees that the bins are and shall remain the property of DRC. If any of the bins are lost or damaged or destroyed following delivery to the Customer, DRC is entitled to receive full compensation payable for the bins. A charge of €40 will apply to each bin.

Termination

Either party can terminate this contract by giving one month’s notice. Termination of the contract must be in writing; by post or email. The written notification of the customer’s wish to terminate must contain the customer’s name, address and account details.

An account will not be terminated until such time as the DRC wheelie bins are removed from the customer’s premises and any monies owed on the account is paid in full.

DRC will only issue refunds on receipt of the required written termination notification and the return of the company’s wheelie bins, empty of all waste. The refund claim period is valid for 30 Days from the return date of the company’s wheelie bins. All returned bins must be empty or a lift charge will apply.

If a credit applies to a customer’s account on termination or cancellation of the services the customer will receive a refund for the prepaid period.